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Intelligent Workforce Management

Intelligent Workforce Management

Intelligent Workforce Management

By equipping crews with mobile applications, real-time data, and GIS integration, we help utilities improve safety, boost productivity, and ensure that the right technician is at the right place with the right information.

By equipping crews with mobile applications, real-time data, and GIS integration, we help utilities improve safety, boost productivity, and ensure that the right technician is at the right place with the right information.

Helen Reeves

Designer, Co-Founder

This project reinforced the importance of building user-centered features that offer value beyond aesthetics

Empower your field crews with the data, tools, and mobile-first technology they need to work smarter, safer, and more efficiently. Our Intelligent Workforce Management solutions digitize your entire field service lifecycle, boosting productivity and delivering a superior customer experience.

Empower your field crews with the data, tools, and mobile-first technology they need to work smarter, safer, and more efficiently. Our Intelligent Workforce Management solutions digitize your entire field service lifecycle, boosting productivity and delivering a superior customer experience.

Paper-based work orders, inefficient dispatching, and a lack of real-time information leave field crews disconnected from the back office. This leads to low first-time fix rates, wasted travel time, potential safety risks, and an inability to provide customers with accurate arrival times or status updates.

Paper-based work orders, inefficient dispatching, and a lack of real-time information leave field crews disconnected from the back office. This leads to low first-time fix rates, wasted travel time, potential safety risks, and an inability to provide customers with accurate arrival times or status updates.

Paper-based work orders, inefficient dispatching, and a lack of real-time information leave field crews disconnected from the back office. This leads to low first-time fix rates, wasted travel time, potential safety risks, and an inability to provide customers with accurate arrival times or status updates.

Our Solution

The Connected, Intelligent Field Crew

Virtuoso implements mobile-first Workforce Management (WFM) solutions that connect your field teams to a stream of real-time data. We digitize and automate everything from scheduling and dispatch to work order execution and close-out. By integrating WFM with your GIS, Asset Management (EAM), and customer systems, we ensure your crews have all the information they need—asset history, schematics, parts inventory—on a single device in the palm of their hand.

Key Capabilities:

  • AI-Powered Scheduling & Dispatch: Automatically assigns the best technician for the job based on skills, location, and priority.

  • Mobile Work Order Management: Crews receive, execute, and close out work orders on a mobile device, eliminating paperwork.

  • Seamless GIS Integration: Provides crews with interactive maps, asset locations, and optimized turn-by-turn navigation.

  • Real-Time Access to Asset Data: Empowers technicians with the full maintenance history and specifications of the assets they are servicing.

  • Digital Safety Checklists & Compliance: Enforces safety protocols and provides a digital audit trail for all work performed.

Business Impact:

  • Increase Field Crew Productivity by up to 25% through optimized scheduling and reduced travel.

  • Improve First-Time Fix Rates by ensuring technicians have the right information and parts.

  • Enhance Worker Safety and ensure consistent compliance with standardized digital workflows.

  • Elevate Customer Satisfaction by providing accurate ETAs and proactive status updates.

Why Virtuoso?

We specialize in the complexities of utility field operations. Our expertise in mobile application development and deep integration with core utility systems (like SAP and Oracle) ensures your WFM solution is not just a standalone app, but a fully integrated part of your operational nervous system.